July 6, 2020

Union Grove, WI – New additions to the American Roller website better assist customers during these difficult times. The launch of the new Digital Customer Care Capabilities Platform contains valuable resources to customers looking for information on their order status or wanting to schedule a meeting with a specialist. Customers can view the platform on the website or by visiting, https://americanroller.com/digital-resources/.

As a designated critical manufacturer, it is important that American Roller maintains a consistent, reliable supply as well as transparent communication to both customers and employees. The new digital platform was built to strengthen customer support channels and effectively increase communication.

“Like most, we prefer to schedule our meetings face-to-face, but in these times we understand that it is not always possible. The new scheduling tool enables our customers to easily schedule a meeting in whatever format they prefer whether that’s through phone calls, video, or in-person meetings,” said Mike Matus, VP of Sales and Customer Service.

With the new platform, current customers can check on an order status, request a pickup, and also check the status of our transportation fleet and their products. Providing the latest in our products, services, and capabilities, the page features a library of educational content for customers to view; online videos, blog posts, and on-demand webinars are currently available in addition to so much more planned for the future.

View PDF version here