Gold Service Program

American Roller Company has developed the Gold Service Program to improve customer service, communication, processing time, and order turn around. The program is a Lean Customer Relationship process that centers around 3 basic principles; economic & productivity value to our customers, development of a technical master specification file, and formal documentation of communication and implementation procedures.


  • Highest level service program – available to customers with annual spend of $100,000 or more and customers who leverage 80% of their roller and coatings supply with American Roller Company
  • Pricing protection program
  • Advanced stocking and forecasting
  • Weekly status and usage reports
  • Bi-Annual productivity improvement review
  • Ten hours of annual lab utilization
  • On-site productivity services discounted up to 50%
  • No expedite fees
  • Dedicated National, Account, and Customer Service Personnel


  • Productivity Improvements
    • Increased machine speeds
    • Reduced scrap, sheet breaks, and lost production time
  • Improved Lead-times and Customer Service
    • Advanced stocking of standard and custom materials
  • Reduced CostsPrice protection
    • Special programs for complete scope of supply

To view pdf version, click here.