About
We developed the Gold Service Program to improve customer service, communication, processing time, and order turn around. The program is a Lean Customer Relationship process that centers around 3 basic principles: economic & productivity value to our customers, development of a technical master specification file, and formal documentation of communication and implementation procedures. Highest level service program – available to customers with annual spend of $100,000 or more and customers who leverage 80% of their roller and coatings supply with American Roller Company Pricing protection program Advanced stocking and forecasting Weekly status and usage reports Bi-Annual productivity improvement review Ten hours of annual lab utilization On-site productivity services discounted up to 50% No expedite fees Dedicated National, Account, and Customer Service Personnel
Gold Service Program Sell Sheet Download
Benefits
The program is a Lean Customer Relationship process around development of a technical master specification file, and formal documentation of communication and implementation procedures.
Best Used For
Contract Service Agreements
Customer Service
Gold Service Contracts
We developed the Gold Service Program to improve customer service, communication, processing time, and order turn around.
Local Technical Sales
Our technical sales team coupled with our customer service organization equip us to be ready to handle your challenges.
Program Management
Our corporate procurement, engineering and sales professional team have demonstrated success in taking over large, complex outsourcing initiatives.
Quality Assurance
Quality assurance is one of the various services that we offer. Our quality department and process is ISO 9001 compliant and in some plants certified.
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